DEAR CLIENT,
When we decided to produce and distribute quality articles at low prices for heating and plumbing solutions along with spares for maintenance, we were well aware that this could not be achieved without the help of a very important partner:
you, our customer.
When you are looking for articles in our catalogue to meet your professional needs and buying components that you have chosen, you are working with us to improve your business with articles and prices that have been carefully selected.
Antares for Water & Fire has founded its business on the partnership with its customers. Without you Antares would not exist.
This partnership is also important for how we treat your personal data.
Purchasing with Antares is based on collaboration and is especially evident on how the company uses the personal data of the clients.
We require only the information that will guarantee you a better way of purchasing.
The following information on personal data will enable you to see what type of data we collect, its use and how you can access your data to make changes or cancellations.
Help us to improve ANTARES
In order for us to improve Antares we need your help.
By supplying us with information that will help Antares offer you a better service, you are part of a joint effort to everyone's advantage. Listed below are the reasons why we require certain information from you, we explain how we acquire them and use them, to render your purchases with Antares more satisfactory.
Catalogue
In order for us to send you a catalogue Antares needs your name and address. We ask for your phone number and e-mail should we need to contact you for problems regarding your delivery. You also have the possibility to give us information on products you are interested in and on your type of business. Why do we ask for this information? It helps us to get to know the people that buy from Antares, so we can adapt our products to your needs. You are obviously not obliged to give this information.
Purchases
When you buy from Antares, we require your trading name, address, vat number, so we can deliver the merchandise to the destination requested, the phone number and e-mail, way of payment chosen and if you choose to pay by credit card we require relevant details. The company will file this information for all orders.
Customer Service
The operator may ask for personal details such as your name and address to help them answer your questions
in a thorough way.
Special offers, promotionals, guarantees
When we propose special offers, we can sometimes ask for personal details so we can evaluate the success of our promotions for future offers. You can supply these details when you fill in a form of a product purchased from Antares or you can send us information on products you have a preference for, the reasons for choosing an article, on your profession or job scheme to help us to get to know your preferences when purchasing from us.
THE INFORMATION YOU SHARE WITH ANTARES FOR WATER & FIRE REMAINS WITHIN ANTARES FOR WATER & FIRE.
When we propose special offers, we can sometimes ask for personal details so we can evaluate the success of our promotions for future offers. You can supply these details when you fill in a form of a product purchased from Antares or you can send us information on products you have a preference for, the reasons for choosing an article, on your profession or work system to help us to get to know your preferences when purchasing from us.
The information you share with Antares for Water & Fire remains within Antares for Water & Fire. People who do not have faith in Antares do not buy from Antares. For this reason, the safety of your personal data is extremely important to us.
Antares does not supply your details to other companies for marketing purposes. The information we collect is used only by Antares. Sometimes we can exchange information with other branches in the Antares group in other countries, but we guarantee constant technical / administrative monitoring to avoid the alteration and destruction of personal details in our possession. We are well focused on adequate security controls to protect your personal data from foreseeable risks.
Occasionally we have to use other companies to give you a better service, and on some of these occasions we have to share information in order for these to render services to Antares such as delivery to the address you give us.
These companies are always carefully monitored by Antares to guarantee the protection of privacy of our customers.
THERE ARE MANY TYPES OF “COOKIE”. WE THINK YOU WILL APPRECIATE THE ANTARES RECIPE.
Browsing on the net may worry most people because of their privacy and the use of “cookie”. The “cookie” are small files which
can be used to memorise information which you have already given. The “cookie” cannot be used to “steal” information on
yourselves or your pc system. Antares’ web site uses “cookie” to memorise your preferences. For example the web
site can remember the pages which have been more frequently consulted, so we can see what articles have aroused your interest in
order to give us the opportunity to improve them or forward any pertinent literature involving special offers regarding said items.
Nevertheless, if you do not wish to receive “cookie”, the relative information on products, the promotions and catalogues, you can
annul the option on registration choosing the indicated alternatives. You can also cancel your registration and your details at any
time from our archives.
ACCESSIBLE BUT PROTECTED INFORMATION.
When you supply Antares for Water & Fire with personal details, you always have access to this data. You can up-date, modify or cancel any information at any time on the options at “registration” or by phone, post or e-mail.
If necessary, we can tell you where we keep the information and if we have exchanged it within the Antares network. Your data is used only by us, and according to current legislation, we keep only relevant and necessary details.
However we cancel such information when it is no longer necessary or when you wish us to do so.
CHANGE OF ADDRESS ? CHANGE OF MIND ? LET US KNOW.
If you want us to up-date your details, be removed from our mailing list or if you have any questions on the Antares privacy policy on the information you have supplied us with, do not hesitate to contact us by email uk@antaresint.com
or call us at 0800 9175118
We will answer your doubts or questions asap
By using this web site you accept the privacy policy described above.